User Interface panel field descriptions

Enable the Always display the main window on top option if you want the application interface to appear in the foreground of agent's desktop window in front of all other windows applications.

Enable the Display tooltips option if you want the agent to view tooltips when the agent places the mouse pointer over the various user interface objects.

Enable the Display letters on Dialpad option if you want the agent to view letters on the dial pad that correspond to the numbers on the number pad of a telephone.

Enable the Display shortcut icon in system tray option if you want the agent to view the Avaya one-X Agent icon in the System Tray of the windows taskbar.

Enable the Save window positions option if you want to the agent to save the previous position of the main and the secondary windows on the personal computer.

Note

This does not save the positions of configuration dialog boxes, other errors, warnings, or status dialog box messages.

Enable the Show Phone Display option if you want the agent to view call related and non-call related information at the bottom of the Work List window. The phone display panel shows information from sources, such as, VuStats or call-prompting digits.

Enable the Show Button Toolbar option if you want the agent to view the favorite buttons at the top of the Work List window.

Enable the Start Minimized option if you want the agent's Avaya one-X Agent user interface appear in the minimized mode. By Default, the Start Minimized option is unchecked.

Use the Select Favorite Buttons in conjunction with Show Button Toolbar. The Select Favorite Buttons allows the agents to choose buttons that they want to use in the Show Button Toolbar and the Dial Pad window.

Set the number of records or entries to be displayed on the Contact List and Work Log windows of the agents' desktop.